Integrating a custom domain into Supahub enhances the professionalism and consistency of your branding by allowing you to collect feedback through your own domain.
Custom domains enable you to transition from a Supahub URL like workspace-name.supahub.com to a more personalized one such as feedback.yourdomain.com.
This feature is available to those on the Growth and Premium plans.
Setting Up a Custom Domain
Step 1: Add Your Custom Domain in Supahub
Go to the 'Settings' tab in your Supahub Dashboard, then click 'Custom Domain'.
Enter the custom domain you intend to use (like feedback.yourdomain.com) in the provided field.
Step 2: Update Your DNS Records
Access your DNS provider's portal (Cloudflare, GoDaddy, Namecheap, etc.).
Add CNAME Record:
In the 'Name' field, enter the subdomain you desire.
Set cname.supahub.com as the 'Content' value.
For setting CNAME records with various DNS services, follow the provided instructions:
CloudFlare (Instructions) Note: Please turn off the orange cloud for the Supahub domain.
GoDaddy (Instructions)
Namecheap (Instructions)
Netlify (Instructions)
Automatic HTTPS/SSL Security
Our system automatically supports HTTPS/SSL through Let's Encrypt. When the first request to your custom domain (e.g., https://feedback.yourdomain.com) is made, we'll secure an SSL certificate. This might take between 5 to 60 seconds, so a brief wait on the first attempt is normal.
Need Further Assistance?
Our support team is just a chat away if you run into issues or have questions!