Connecting user data to feedback transforms how you prioritize and manage feature requests. This integration enables revenue-based prioritization, create a user segment and targeted communications.
Implementation Methods
There are 2 main ways to sync user data & automatically authenticate them:
Works when customers use your app. It adds their data automatically while they use your product. The downside: the users that come directly from the web won't be authenticated through this method.
Works for both app users and web visitors. Users sign in with their existing account. This ensures users never have to create a separate Supahub account and syncs their data during the authentication process. Their data syncs when they log in.
These implementations require technical expertise, so consider involving a developer if you're uncomfortable with the process.
Benefits After Implementation
Syncing user data is one of the most impactful things you can do in Supahub. After connecting their data, you can:
View Enhanced User Data: See authors and companies data alongside their feedback, including revenue, plan type, role, and other valuable metrics.
Prioritize Effectively: Sort and filter feedback by customer revenue to focus on high-value requests first.
Create Targeted Segments: Group users based on common characteristics to better understand different customer needs.
Control Access: Implement granular access control through segmented feedback boards, create separate changelog releases for different user groups, limit help article visibility to specific segments, and run targeted surveys to gather focused feedback.