Welcome to Supahub! 🙏
We're excited to have you on board and want to ensure you have all the information you need to get started with our product.
This guide will cover all the basics to ensure that you're familiar with Supahub.
Supahub's Key Features
Here are some of the best things about Supahub and how to use them well.
Feedback Boards: Make boards to collect feedback or feature requests for your product. Organize the feedback so it's easy to understand.
Public Roadmap: Show customers your plans for the future. Be open about what's coming next to build trust. Keep them in the loop.
Product Changelog: Tell everyone about new features and updates. Show that you're always making things better. Let customers see how their feedback helped.
Feature Prioritization: Use Supahub's tool to choose which ideas are most important. Think about what customers want, what will help the most, and how hard it is to build.
What are boards?
Boards help keep posts organized. You can make boards for different teams or topics.
There are two kinds of boards in Supahub:
Public Boards: Everyone can see these boards. They're good for sharing ideas and getting feedback from your users.
Private Boards: Only certain people or team members can see these boards. They're good for talking about private or sensitive stuff.
Some typical board categories you may want to set up include:
📮 Feature Request - For users to suggest and vote on new feature ideas
🐞 Bugs and Fixes - For users to alert you of any problems they encounter
📥 Feedback - For users to share their thoughts and experiences
When a user goes to submit a post, they will select the most appropriate board for their feedback. This allows you to automatically sort and filter incoming posts, making it easy to track and manage different types of feedback.
What are posts?
Posts are how users and administrators communicate and collaborate in Supahub. They allow you to:
Share ideas and suggestions
Provide feedback on the product or service
Request new features or enhancements
Creating a new post is simple. Both users and Supahub admins can start a post on any board they have access to.
The post-submission form can be customized for each board, allowing you to tailor the requested information to the specific topic or purpose.
To ensure each piece of feedback gets proper attention, Supahub allows you to assign a post to a particular team member. This establishes clear ownership and accountability for addressing the user's input.
Supahub keeps users engaged by automatically notifying them via email whenever there is an update to a post they voted on. This allows them to easily track the progress and resolution of the issues and ideas that matter most to them.
What are comments?
Comments are a great way to get people talking and sharing more info about a post. They let users ask questions, share thoughts, and talk with the post's author and other users.
All board members can comment, and Supahub even lets users add images to better explain their ideas.
For admins, there are two ways to comment:
Posting a general comment will notify all users who voted on the post.
Replying to another comment will only notify the user who made that comment.
Admins can also use @mentions to talk to specific users directly, which is great for discussing individual situations or expectations.
To make feedback easier to manage, Supahub lets you categorize and tag posts, so your team can organize and respond to feedback better.
What are votes?
Votes are a key part of Supahub that lets users show which feature they want by upvoting or downvoting them. This voting system helps you see which features or ideas your customers like most, so you know what to work on next.
When a user upvotes a post, they automatically sign up for email updates about that post. So if the status changes from "In Review" to "Planned," everyone who upvoted gets an email. This keeps users in the loop.
What are statuses?
Statuses are there to reflect the present situation of a post.
Supahub comes with predefined statuses, falling into five categories:
Backlog - This includes posts in backlog, which is our default status for newly created unstarted issues.
Unstarted - These are posts that are assigned to someone but not started yet.
Started - This includes posts that have been started and are currently being worked on by a team member.
Completed - This includes posts that have been completed.
Canceled - This includes posts that have been reviewed and dismissed by the team.
Within these primary categories, you have the flexibility to construct custom statuses based on your needs.
Make sure to change the status of a feature as it moves along. You can do this by clicking the status button within a post, where you also have the opportunity to leave a comment regarding the status update, as well as the option to notify your users. All users who have participated in voting on the post will be alerted via email.
This helps to ensure that users who are interested in this feature are kept in the loop!
What is a Roadmap?
A roadmap helps you plan and organize your posts.
It shows your team and your users what you're working on now and what's coming up.
You can also see which posts are already done. Roadmaps make it easy to stay on the same page about your product plans and goals.
What is a Changelog?
Changelog lets you share updates and changes to your product or service. When you add a new changelog entry, all your subscribed users automatically get an email telling them what's new.
Using the changelog is a great way to keep your users in the loop and show them you're listening to their feedback.
What is Prioritization?
Roadmap Prioritization in Supahub helps you determine which features and improvements to work on next based on user feedback and business goals. By focusing on high-priority items, you can deliver the most value to your users quickly.
Supahub simplifies prioritization by allowing you to score each post using the Value vs. Effort framework. Each post's score is determined by customizable factors and their assigned weights, such as impact, reach, or potential revenue.
You can easily modify a roadmap's scoring by clicking on the Prioritization settings. This feature helps you identify posts with the most votes and engagement from your community.
By using numeric values and custom fields in Supahub, you can make data-driven decisions and be more confident in the potential impact of different features.